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southwest airlines

Airlines Soar with Customers on Twitter

by Green Apple on August 19, 2010

A recent article on BloombergBusinessweek.com highlights yet another example of businesses using Twitter for customer service-the airline companies! JetBlue, Delta and Southwest Airlines have capitalized on the social media tool to offer their customers the best service possible. Mike Brice, a regular Delta flier, tweeted the airline’s customer service department and rebooked his missed flight. Southwest and JetBlue advocates have been able to voice their questions or complaints with the airlines without waiting in lines or on-hold.

Photo illustration courtesy of Flickr.com/Andrei Dimofte and Dana Harris

Photo illustration courtesy of Flickr.com/Andrei Dimofte and Dana Harris

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